专利内容由知识产权出版社提供
专利名称：ASSESSMENT OF AN
ORGANIZATION’S CUSTOMERRELATIONSHIP MANAGEMENTCAPABILITIES
发明人：CROCKETT, Brian, K.,NEAL, Sally,
R.,SORENSEN, Robert, G.
申请号：EP03792597.1申请日：20030820公开号：EP1540553A2公开日：20050615
摘要：A software based tool provides an assessment of an organization's customerrelationship management capabilities. The tool can, in some cases, assign scores tocustomer relationship management capabilities in response to receipt of input from auser. An assessment is provided of the customer relationship management capabilitiesbased on the scores assigned to the customer relationship management capabilities.
申请人：Accenture Global Services GmbH
地址：Geschäftshaus Herrenacker 15 8200 Schaffhausen CH
国籍：CH
代理机构：Musker, David Charles
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